Privacy Policy

This Privacy Policy explains how Civico, located at 2064 Hillhurst Ave Los Angeles, CA, collects, uses, discloses, and protects your information when you visit our restaurant, use our website, or interact with us in other ways

1. Information We Collect

We collect several types of information to provide you with the best possible dining experience. This includes:

[a] Personal Information

Contact Information: Name, email address, phone number.
Reservation Details: Date, time, and party size.
Payment Information: Credit card details and billing address (collected securely through our payment processor).

[b] Usage Information

Website Activity: IP address, browser type, pages visited, and time spent on our website.
Location Data: General location data based on your IP address.

[c] Communication Data

Feedback and Reviews: Information you provide when you give feedback or post reviews.
Customer Service Interactions: Details of your interactions with our staff, including any communications.

2. How We Use Your Information

We use the information we collect for various purposes, including:

To Provide Services: Process reservations, orders, and payments.
To Communicate: Send confirmations, updates, and promotional materials (with your consent).
To Improve Our Services: Analyze usage to improve our website and customer experience.
To Comply with Legal Obligations: Meet legal, regulatory, and tax requirements.

3. Sharing Your Information

We do not sell your personal information. We may share your information with third parties in the following circumstances:

Service Providers: With trusted partners who help us operate our website and conduct our business.
Legal Requirements: If required by law, such as to comply with a subpoena or similar legal process.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. You can control cookie settings through your browser. For more information, please see our Cookie Policy.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet is 100% secure.

6. Your Rights and Choices

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), including:

Access: Request information about the personal data we hold about you.
Deletion: Request the deletion of your personal data.
Opt-Out: Opt-out of the sale of your personal data (though we do not sell personal data).

7. Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently received such information, we will delete it from our records.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on our website.